Terms and Conditions

INTRODUCTION

These terms and conditions apply to your use of www.samirstores.com which is owned and operated by Samer Samir M. Badawi Trading EST. These terms apply whether you are accessing this Website through a computer system, via a mobile device or by using any app that is provided by Samir Stores.

These Terms set out the relationship between Samir Stores and you and the terms on which Samir Stores provides the Website, the terms on which products are sold via the Website and general terms applicable to your use of the Website and purchase of Products. You may not use this Website, and you may not proceed to purchase a Product on this Website, if you do not agree to these Terms.

These Terms are effective from 12 May 2020, Samir Stores may change these Terms at any time by posting an updated version of the Terms on this Website. Samir Stores encourages you to check this Website regularly for any amendments to the Terms and to read the Terms each time you purchase a Product on this Website. Your continued use of this Website will constitute your express consent to these Terms.

Nothing in these Terms affects your statutory rights, either as a consumer or otherwise.

SECURITY

If you are dissatisfied with the Website or any content or materials on it, your only remedy is to discontinue your use of it. Further, you agree that any unauthorized use of the Website and its services as a result of your negligent act or omission would result in irreparable injury to Samir Stores and Samir Stores will treat any such unauthorized use as subject to these Terms.

Samir Stores take reasonable precautions to ensure the Website is safe to use, but Samir Stores do not warrant that this Website is virus free or free from anything else which may have a harmful effect on any technology. It is your responsibility to install suitable virus protection software on your computer. Samir Stores is not liable for any loss or damage caused by a virus or other material that may be harmful to your equipment or data because of your use of this Website or of Samir Stores’s services. This includes anything that happens when you download material or use a link on this Website.

While Samir Stores takes reasonable measures to ensure the constant availability of the Website, Samir Stores do not warrant that this Website will always be available or that it will operate in an uninterrupted manner. Due to the nature of the internet, mobile connectivity and the operation of mobile applications, outages may occur. Samir Stores may need to restrict or suspend access to this Website from time to time to allow for repairs, maintenance or the introduction of new facilities or services.

Samir Stores does not endorse any third party supplier or User Content on this Website. Samir Stores does not accept liability for any content posted on this Website by any third party or for the conduct of any third party. Samir Stores tries hard to enforce the terms relating to content, you may be exposed through the use of this Website to content or conduct that is in breach of Samir Stores’s rules as described in these Terms or may otherwise be offensive. You use this Website at your own risk in relation to such content.

It is your responsibility to have suitable browser or third party software to view and transact on this Website. Samir Stores does not accept any responsibility for any loss of functionality that is dependent on the technology that you use.

PRODUCTS

Samir Stores is not the manufacturer of the Products and services sold via the Website. Samir Stores will do its best to ensure that information provided on the Website is accurate, but it does not warrant that it is accurate, complete, reliable, current, or error-free. You should not rely solely on the information presented on the Website, and you should read labels, warnings and directions provided with the product or service. Please let Samir Stores know of any errors that you find.

Samir Stores has made every effort to display the colours, specifications and dimensions of Products on the Website as accurately as possible. The colours you see will depend on the resolution of your monitor, Samir Stores cannot guarantee that your monitor's display of any colour will reflect accurately the colour of the Product delivered. Samir Stores may from time to time vary the dimensions, specifications and quantities of Products displayed on the Website without prior notice.

PLACING ORDER & PAYMENTS

When you place an order for Products, Samir Stores collects certain personal and transactional information (e.g. name, address, email address). For details on how Samir Stores uses this information, please read Samir Stores’s Privacy Policy.

You may pay for the Products which you order online by supplying your credit/debit card details on the secure online order form OR by paying cash on delivery. Samir Stores regrets that it cannot accept cheques, paper gift vouchers or similar modes of payment on Website.

When you place your order, Samir Stores’s system automatically asks your card issuer for authorization for the transaction amount. If Samir Stores gets a valid authorization, your card issuer will hold this value expecting a charge from Samir Stores. Receipt of your credit card details and debit of payments does not constitute Samir Stores’s acceptance of your order.

Samir Stores accepts orders for Products subject to availability. If for any reason the Products you ordered are no longer available, Samir Stores will contact you using the contact details you supplied when placing your order and either:

offer you an alternative Product of equivalent quality and price if this is possible; or

cancel the Product from your order and give you a full refund in respect of that Product.

If Virgin is unable to contact you or do not receive a response from you, Samir Stores will process any remaining Products on your order and refund you for the Products Samir Stores was unable to supply.

Products are invoiced in SAR at the price prevailing at the time you place your order. Although Samir Stores tries to ensure that all prices on the Website are accurate, errors may occur. If Samir Stores discovers an error in the price of Products you have ordered, Samir Stores will contact you as soon as possible. You will have the option of either confirming your order at the correct price or cancelling it. If Samir Stores is unable to contact you, Samir Stores will treat your order in respect of the incorrectly priced Product as cancelled.

If you order products, you agree to pay the full amount payable for such Products as indicated during the order process, along with any shipping costs or other charges applicable to that order. If the issuer of your credit or debit card refuses to authorise payment, Samir Stores will cancel your order and contact you for an alternative method of payment. Samir Stores cannot be held responsible if this results in a delay in dispatching your order.

It is your responsibility to keep track of the status of your order.

Please note that Samir Stores cannot guarantee the security of data that you send to Samir Stores by email. Accordingly please do not send Samir Stores payment information using email.

Samir Stores will not be liable to you for any losses caused as a result of unauthorised access to the personal and transactional information you provide to Samir Stores when placing an order.

If you are under 18, you acknowledge and warrant that you have permission from your parent or guardian to use this Website and purchase any Products.

DELEVIRY

Deliveries are made between Saturday and Thursday and will be undertaken by a third party appointed for and on behalf of Samir Stores. 

Samir Stores makes every effort to dispatch Products on time. If the ordered Products are not delivered within the time period Samir Stores specified in the confirmation email, please contact Samir Stores’s Customer Services quoting the order reference contained in your order confirmation email.

Delivery occurs when the ordered Products are delivered to the delivery address you specified when placing your order,. At this point, responsibility for loss, breakage and damage passes to you.

Except in the case of payment of the value of the gurantee of shipping.

You will be asked to sign for acceptance of the Products which will note that the Products are correct and have been received in good condition.

If you are not at the delivery address, Samir Stores will assume that any adults that are present at the delivery address are authorized by you to take delivery of the Products that you have ordered. If above criteria are not met or if there is no one at the delivery address, Samir Stores will not leave the Products at the delivery address. Samir Stores will contact you to arrange an alternative delivery time.

Please note that the delivery people will only deliver the Products to your front door.

RETURN & REFUNDS

  • In case you choose (pick up from the store) you have the right to open the sealed product in the presence of customer service representative, to ensure that products are in good condition, in case of damage or issue in product functionality; you have the right to replace them immediately. 

  • You have the right to return the purchased products and receive full refund within 24 hours of delivery, if the product still sealed with the original wrap and packaging. Once courier receives the product again; please note that refund will be done within 7 days to the same credit card used in purchase & after checking products conditions. 

  • You have the right to cancel the order while processing & just before dispatch from warehouse to address, without any deduction or additional fee. Please contact customer service team immediately if you wish to cancel or return the ordered product.

  • Original receipt or invoice, which been sent to your email upon purchase, must be available for refund or exchanges claim. 

  • Products cannot be refunded in case of misuse in the product, they can only be exchanged if proven to have manufacturing defects after sending the product to supplier for assessment.